Edunx Service Policies

Welcome to Edunx! We are committed to providing high-quality IT support and customer service. To ensure a seamless experience for all our clients, we have outlined our service policies below. By using our services, you agree to these terms and conditions.

Service Agreement

Edunx offers expert IT support services, including troubleshooting, software updates, malware removal, device optimization, and more. All services provided by Edunx are subject to the terms of this agreement. These terms ensure that our customers receive timely, reliable, and effective solutions tailored to their unique needs.

Privacy Policy

We value your privacy and are committed to protecting your personal and sensitive information. The information we collect is used solely for providing our services and improving your experience. We do not share, sell, or disclose your data to third parties without your explicit consent, except where required by law.

Refund Policy

At Edunx, customer satisfaction is our top priority. If you are not satisfied with our service, please contact us within 14 days of service completion, and we will work with you to resolve the issue. In certain cases where a service cannot be completed as promised, we may offer a partial or full refund based on the circumstances.

Refunds are not provided for services where the issue has been resolved successfully or where the customer fails to provide necessary access or cooperation.

Payment Policy

Edunx accepts various forms of payment for our services, including credit cards, debit cards, and PayPal. Full payment is due at the time of service or according to the terms specified in the service agreement. We may offer subscription-based billing for ongoing support services.

By using our services, you agree to the payment terms and authorize us to charge for services rendered.

Service Availability

Edunx provides support during business hours, which are Monday through Friday, 9:00 AM to 6:00 PM. For urgent matters, we may offer emergency support based on availability and specific service agreements.

Please note that certain services may require additional time for completion depending on the complexity of the issue.

Warranty and Service Guarantee

Edunx offers a limited warranty for our services, ensuring that the issues we’ve resolved remain fixed for a period of 30 days following the service date. If the same issue recurs within this period, we will address it at no additional cost. However, we do not guarantee against future issues caused by external factors, such as new software or hardware conflicts.

Termination of Services

Edunx reserves the right to suspend or terminate services for any client found to be in violation of our terms or who engages in unlawful activities. If a customer requests to terminate the service, all outstanding payments for services rendered up until that point will still be due.

Customer Responsibilities

To ensure the effectiveness of our services, customers are required to:

  • Provide access to necessary devices, accounts, or systems.
  • Respond promptly to requests for information or cooperation.
  • Maintain the security of their devices after service is completed.
  • Ensure that backups are performed regularly for important data.

Failure to comply with these responsibilities may delay or hinder the successful completion of the service.

Liability Limitations

While Edunx strives to provide top-quality services, we cannot be held responsible for any loss of data, hardware damage, or indirect consequences resulting from the use of our services. Our liability is limited to the cost of the service rendered.

Support and Communication

Edunx is committed to providing clear and timely communication regarding the progress of services. Our team is available through email, phone, and live chat for support inquiries. We aim to resolve all queries within 24-48 hours.

Remote Services

Many of our services can be delivered remotely. By using our remote services, you grant Edunx access to your device or network for troubleshooting, optimization, and maintenance. Remote services are offered with the highest level of security, and access is granted only with your consent.

Service Limitations

While Edunx strives to offer a wide range of IT services, there are certain limitations. For example:

  • We do not provide hardware repairs for certain devices (e.g., specialized or proprietary hardware).
  • Certain issues may require manufacturer-specific support beyond our scope of service.
  • Edunx does not guarantee the resolution of all problems, particularly in cases where the issue is beyond our control.

Acceptable Use Policy

Edunx reserves the right to modify or update these policies, service offerings, and terms at any time. We will notify our customers of any significant changes via email or through updates on our website. By continuing to use our services, you accept these changes.

Dispute Resolution

In the event of a dispute, both parties agree to attempt to resolve the issue through direct communication. If a resolution cannot be reached, disputes will be handled through arbitration, and both parties agree to abide by the decision made in arbitration.

For any further questions or clarifications about our service policies, don’t hesitate to contact us at info@edunx.tech We are here to assist you and ensure your experience with Edunx is positive and hassle-free.