About Us

Edunx offers a wide range of IT support services, including system performance enhancement, malware and threat removal, software troubleshooting, device optimization, and OS maintenance. We also provide mobile device support, smart device setup, network repair, printer troubleshooting, and data backup solutions. Edunx specializes in cybersecurity, providing protection against malware and phishing, and assisting with system and software updates. Additionally, we offer services like app management, device diagnostics, and virtual meeting support. Our goal is to deliver expert IT assistance to ensure your devices run smoothly, securely, and efficiently.

To request IT support, visit our website and fill out the contact form with details about your issue. Alternatively, you can call our customer service team to discuss your needs. After that, we will schedule an appointment for either remote or on-site support, depending on the complexity of the issue. For more complex problems, we may offer an initial consultation to assess the situation. Our team will provide an estimated timeline for resolution and keep you updated throughout the process. We ensure clear communication and transparent pricing at all times.

While we take every precaution to protect your data, we recommend backing up important files before receiving certain IT services, such as software repairs or OS updates. Though rare, issues may arise during maintenance that could affect data. Backing up your files ensures that you’re prepared in case of unexpected problems. Edunx also offers data backup solutions and can help set up automatic backups, ensuring that your files are securely stored in the cloud or on external devices. This extra step minimizes risks and provides peace of mind during any IT service.

The resolution time varies depending on the complexity of the issue. Simple tasks like malware removal or software updates are typically completed within a few hours. More complex issues, such as hardware repairs, network troubleshooting, or data recovery, may take longer, ranging from a few hours to several days. After assessing the situation, we provide an estimated timeline for resolution. We always aim to complete tasks as quickly as possible while ensuring high-quality service. If any delays occur, we’ll keep you informed and update you on progress regularly to minimize disruptions.

Yes, Edunx offers emergency IT support for urgent issues such as system crashes, malware attacks, and data recovery. If you’re facing a critical problem that requires immediate attention, you can contact us directly via phone or the emergency support form on our website. Our team will prioritize your case and offer rapid assistance, either remotely or on-site, depending on the nature of the issue. We understand that downtime can be disruptive, and we work quickly to resolve the problem and get your systems back up and running as soon as possible.

Edunx is committed to customer satisfaction, and if you're not happy with our service, you can contact us within 14 days of service completion. We will review the situation and determine if a refund is appropriate or if further support is needed. Refunds are not issued if the service has been successfully completed or if the customer has not provided necessary access. However, if the issue wasn’t resolved to your satisfaction, we will either offer a refund or provide additional services to fix the problem at no extra cost to you.

We prioritize security during remote support sessions. All remote connections are encrypted, ensuring your data remains protected. Before starting any session, we ask for explicit permission to access your device, and you can monitor the process at any time. We only access the necessary parts of your system to address the issue and ensure your device remains secure throughout. Once the session ends, we immediately disconnect, leaving no lingering access. Our technicians follow strict confidentiality protocols to safeguard your data, ensuring that your information stays private and secure during the entire process.